Call center
Through call center planning, designing and operation, MHL plays a role in the operation of our clients' customer management and strategies. MHL's center management capability assures higher customer satisfaction and VOC accumulation. MHL will assist you to achieve both of the optimum service quality and excellent productivity in a balanced manner.
Overseas business assistance
MHL's services including call center, back office and sales & marketing support services are provided in Thailand and Vietnam aiming to assist our clients' business globalization.
After hearing the vision developed by the Headquarter in Japan with regards to targeted business deployment in any specific country, we will participate in your project from the early phase where the plans for local customer services, marketing or administrative process are developed.
MHL employees, both Japanese and local staff at each country will assist your overseas business deployment with our expertise for high quality operation, elaborate marketing analysis, procurement of competent manpower, and internal control in accordance with global standard, that were developed through our long years of experience in call center BPO (business process outsourcing) services.
Back office business
Sorting & verification, data entry, data development, mailing, and other back office services are provided as one-stop operation. Application, information updating, request for information from customers will be handled collectively at our dedicated operation center and by dedicated operation team, in a form of a routine work. As the effect of outsourcing your non-core operations to MHL, you will be able to improve the efficiency of your company management by concentrating on your core business and strategic field.
Offshore back office business
Marketing and sales services are provided as offshore service, utilizing the excellent local staff of ours with high skill of communication in Japanese language. Not only a simple business transfer to offshore, we also provide wider scope of services pursuing optimization of comprehensive business of our clients, including redesigining of entire operation process, segmentation, or operation at each site, in addition to selecting the most optimal site from among offshore, nearshore, or onsite.
Home-visit/face-to-face services
In association with "Ivisit Corp.," MHL's subsidiary, we provide our clients with operation of face-to-face communication channels, including home visiting and serving at shop fronts. With our capabilities in customer service and systematic operation, we will assist your customer service strategies from the standpoints of improving both customer satisfaction and productivity.
WEB marketing
In the age of Internet that is widespread among all the generations, "WEBsite" and "email" are the second leading contact channel next to the telephone preferred by consumers when they make an inquiry. Moshi Moshi Hotline assists you with your customer service strategy through planning, designing, operating and improving the measures to utilize the most popular contact channels, phone and the Internet .
Data analysis
Through developing forecast model of customers tendency based on data mining, analysis of needs and wants of customers based on text mining, and dialogue analysis based on voice recognintion technology, we offer proposals aiming to customer satisfaction improvement, sales increase through gaining and maintaining new customers, new product development and improvement of existing product as well as aiming to find solutions for issues.
Consulting
MHL provides with comprehensive assistance from planning to actual efficient operation phase, in order to maintain continuous relationship with your customers, through utilization of the three contact channels; telephone, WEBsite and Face-to-Face services.
