Call Center Services
Moshi Moshi Hotline(MHL), with more than 10,000 operation booths in Japan, receives approximately 15 million calls from customers each month. Inbound call center's business varies from customer inquires to order taking, technical support.
MHL provides maximum operation from efficient center operation. High-quality communication, to gathering and analyzing VOC (voice of customer), with deep understanding of Client Company's customer strategy.
Industries and Services
- Service information center for Bank
- Customer center for direct banking
- Customer center for life insurance
- Order entry center for securities
- Contact center upon accidents for auto insurance
- Customer center for credit card company
- Internal help desk for Bank
- Sales promotion outbound for financial product
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- Customer center for long distance calls
- Payment information center for mobile service
- Repair center for mobile service
- Outbound for line contract
- Help desk for IP phone service; etc.
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- Call center for AV, information device
- Technical support center on PC
- PC contact center for email inquiries
- Customer center on video game device
- Call center for OA equipment
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- Customer center
- Payment information center
- Repair reception center
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- Call center for municipal government
- Information center for national pension
- Information center for tax return
- Passport center
- Information center for housing service
- Information center for municipal pass
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- Tele-shopping center
- Information desk for tele-shopping
- Store's main reception consolidation center
- Surveying customers; etc.
