Almost 95% of our total sales are consisted from long-term/ renewing businesses.  Moshi Moshi Hotline(MHL) policy is to prior Customers the most, thus for call center center development and operation, our principle is to maximize Client company's priority by thorough customization.  Also, forming supervision framework in quality, security control and legal departments, enables a system to detect and react any arising issues at early stage.

In the service industry, in many cases, supplier in needs to be present in order to sell a service to the consumers.  While call center uses various communication measures, characteristically does not necessarily need to be community-based.  Suburban areas has less population, though supported by the low turnover rate, could emphasize on quality and productivity, and be cost efficient at the same time.

MHL currently operates call center at 32 sites (including 2 affiliate companies) in 20 cities, and has accomplished cooperative system among regional sites, will support client company's national expansion speedy and powerfully.

MHL's monthly call volume tops 10million, while over 20 thousand staff on operation.  Call center business is supported by organized group of people, and management difficulty multiplies by it's size.

With know-how learnt from our various experiences, MHL organizes a system for each process; job posting, hiring, training, and management, accomplished to lead the market with the lowest turnover rate, and will assure client company's success.