Message from Management｜Corporate Information

MOSHI MOSHI HOTLINE, INC.(MHL) started its business in 1987 as a call center service provider. In those days, call center business was still scarcely known to the people in Japan. From the start, MHL has pursued high-quality and highly efficient operations while serving multitude of our clients. Based on our inexhaustible effort, MHL has grown to own 30 operation centers nationwide and employ over 20 thousand staff members for our daily operations.

In recent years, MHL group has expanded its business line by adding three new services to the conventional call center service; “Back office service” for human resource and general administration functions that includes document verification and actual order management services, as well as data checking between paper and PC; “Face-to-face service” looks to direct contact with consumers, by means of paying a visit and other activities; “WEB marketing” has come to be recognized as one of the most eminent marketing methods in recent years.　With these changes, MHL has evolved to be a group of companies that is capable of providing comprehensive BPO (Business Process Outsourcing) services basing “customer interface.”

With the participation by the emerging countries from Asia and other regions, competitions in the global market are being intensified these days. Under such circumstance, in various business fields, the harsh reality is permeating that if a company ignores optimality for customers, in other words, if they do not try to optimize the cost effectiveness from their customers’ standpoint in every business process, they may fall behind in the market.

In such hard times, as a group of professionals in the “customer interface” business, MHL group will continue to provide swifter, more accurate and flexible services to our clients constituting a part of your business process, being committed to contribute to increasing your strength to compete.

MOSHI MOSHI HOTLINE,INC.
Hideaki Takeno, President.